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API Troubleshooting

Troubleshooting steps

  1. Verify that a Registered App is set up for your Organization in the Zywave admin tool
  2. Verify that the scopes on the Registered App match the API you are trying to call
  3. Verify that the scopes on your authorization request match the API you are trying to call
  4. Verify that the ClientId on your authorization request matches the Application Id for the Registered App in the Zywave Admin tool
  5. Verify that the ClientSecret on your authorization request matches Application secret for the Registered App. You can regenerate it if you aren't sure.
  6. Verify that the profile credentials you are using belong to an Agency in your Organization
  7. Verify that the profile you're using is linked to an account. You can view your account and linked profiles in the Profile Manager

Diagnosing HTTP response status codes

403 Forbidden

A 403 status code implies that the registered application or the user currently authenticated is not permissed to call this endpoint. Refer to the troubleshooting steps above, and pay extra attention when verifying your profile is correctly linked and that the tenant that profile is associated with is licensed to access this endpoint.